Contact Us

Self Service


Issue Resolution


 General Queries

There are a variety of methods you can use to contact us with questions on our various products and services.

Use your Visa Debit or Credit Cards for Self-Service options to :

  • Check your Account Balance (Chequing & Savings)
  • Transfer funds between your same currency accounts
  • Make a payment from your chequing or savings account or
  • Receive your Credit Card Summary which includes:
    • Available Balance
    • Statement Balance, Minimum Payment & Due Date
    • Most recent payment and date the transaction was processed
    • Outstanding balance
    • Credit Limit

Learn more >



We recognise that from time to time, things do not go as expected and issues with our service to you may arise.

If you have a specific issue with any of our branches, digital channels or products you can use our secure and confidential Resolution Centre to tell us about it here >.   

We will immediately send you an acknowledgement with a case number for reference purposes and aim to resolve your issue within 10 business days, or keep you updated on our progress.

If you have an issue we encourage you to let us know following the steps to resolve for the country of which you are a client:

If you are not satisfied with the manner in which we addressed your complaint, you may contact the ombudsman or regulatory or oversight body in the country in which your account is held. You can find a list of holding and operating companies of CIBC in the Caribbean and the corresponding regulatory and oversight bodies in the countries where we do business here >.




For general queries you can reach us Sunday to Saturday 24 hours a day at 1 866 743 2257
Be sure to use our Handy self service options.
You can send us an email at . In order for us to assist with your query please ensure you
include the following details:

  • Full Name
  • Last 4 digits of card number/ user ID
  • Contact number
  • Territory
  • Full description of your specific query or matter







Given the requirement to reduce our hours of operation as part of the region’s response to COVID-19, we will offer limited services to the public, in those countries where our branches remain open, until further notice.

For adjusted banking hours & branch closures, check out your country page here >.


Learn more about our Total Client Experience Survey.

How you can contact us:

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