Contact Us

Have banking questions?

Contact us in the way that best suits you

Welcome to our Contact Us page!

 

We are here to assist you with any questions or concerns you may have.  Whether you need support, have an enquiry, or simply want to share feedback, we’ve made it easy for you to get in touch.

Our dedicated team is ready to provide you with the help you need, and we offer multiple ways for you to reach us.

Your satisfaction is our top priority!


Need to reach us? We're here to help.

Self Service

Self Service for a variety of queries is convenient and fast. 

Learn more >>

General queries

Here is some helpful information related to our digital products and services. 

Ways to Bank >>

Talk to an advisor

Our advisors are available 24/7

1-866-743-2257 - Toll free from all CIBC Countries, Canada, England and the USA

1-242-502-6835 - Nassau, Bahamas

1-242-300-2272 - Family Islands, Bahamas

Click to Chat

Chat real time with an Advisor

Log on to CIBC Caribbean Online Banking to chat 

Log on here >>

Issue Resolution

We'll lhelp make things right as quickly as possible. 

Complete the form describing your issue. 

Learn more >>

Social Media

Send your questions via our social media channels

Learn more >>

Merchant Services

Having challenges with your Point-of-Sale machines?

Contact our support team. 

Learn more >>

Banking Hours

Check out our country locations for branch and office opening hours. 

Learn more >>

Our most frequently asked questions


Our service commitment to you:

Follow steps based on where you do business

If you have an issue, we encourage you to select the links below to resolve it with us, based on the country of which you are a client:

We are committed to resolving your complaints

We're committed to resolving your complaints and making things right as quickly as possible. 

If there's something we can be doing better, we want to hear about it.

Complete and submit your details in our Resolution Centre and we will get back to you within 2 business days. 

Our Resolution Centre can be found here>>

Resolution not to your expectations?

If you are not satisfied with the manner in which we addressed your complaint...

You also have the option to contact the relevant ombudsman, regulatory or oversight body in the country which your account is held. A list of the holding and operating companies of CIBC Caribbean Bank Limited, along with the corresponding regulatory and oversight bodies in the countries where we do business, can be found here >> .

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